Terms and Conditions

Effective Date: July 24, 2025

1. Shipping Policy

We aim to process and ship all orders within 2–5 business days after payment confirmation. You will receive a confirmation email with tracking information once your order has been shipped.

Shipping Methods:

• Standard Shipping (5–7 business days)
• Expedited Shipping (2–3 business days)

Shipping Costs:

Shipping costs are calculated at checkout based on your location and the shipping method selected.

International Shipping:

We currently  offer international shipping. Please note that any customs fees or import duties are the responsibility of the buyer.

2. Local Pickup or Delivery

If you are local and choose local pickup or delivery, we will contact you via email to coordinate a convenient time and location.

3. Returns Policy

We want you to love your handmade items! If you’re not satisfied, please contact us within 7 days of receiving your order.

Eligible Returns:

• Items must be unused, in their original condition, and returned within 14 days of delivery.
• Customized or personalized items are not eligible for return unless they arrive damaged or defective.

To request a return, email us at contact@mysticmermaidllc.info with your order number and reason for the return.

4. Refunds

Once we receive and inspect your return, we will notify you via email. Approved refunds will be issued to your original method of payment within 5–10 business days.

5. Exchanges

We do not offer direct exchanges. If you need a different item, please return the original and place a new order.

6. Damaged or Lost Items

If your item arrives damaged or is lost in transit, please contact us immediately at contact@mysticmermaidllc.info so we can help resolve the issue.

7. Contact Us

If you have any questions about this policy, please reach out to us:

Email: contact@mysticmermaidllc.info

Mail: 3300 Broadway, Ste 502, Box 2008, Eureka, Ca 95501